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            Can I use the HemAway Seat during a bowel movement or while urinating?
            No. The HemAway Seat is designed specifically for hemorrhoid relief.

Does the HemAway Seat work for all types of hemorrhoids?
The HemAway Seat is designed specifically to help suffers of prolapsed internal hemorrhoids, which typically protrude outside of the rectum following a bowel movement or strenuous exercise. If you are unsure which type of hemorrhoid you have, check with your doctor.

How does the HemAway Seat work?
Our unique seat design uses your own body’s weight along with gravity to allow the hemorrhoid to gently and naturally return to its normal internal position.

When do I use the HemAway Seat?
You use the seat after a bowel movement or any time painful hemorrhoids protrude from the rectal area.

How often can I use the HemAway Seat?
The HemAway Seat is safe to use as often as you need it.

Can I use the HemAway Seat on a chair instead of on a toilet?
Yes. You use the HemAway Seat on any hard surface. The seat is portable, and perfect for travel.

Do I wear underwear when using the HemAway Seat?
No. When using the HemAway Seat, you must have direct skin-to-seat contact. So for proper positioning and use, no clothing, undergarments, or fabric of any type can be between you and the seat.

Can I use the HemAway Seat if I am pregnant?
Yes. The HemAway Seat allows the body to retract painful hemorrhoids naturally. It is a safe, patented, FDA-cleared, doctor recommended product.

How long does it take the HemAway Seat to work?
The seat will provide relief the very first time you use it. Depending on the severity of your hemorrhoid, it might take up to a few minutes for the hemorrhoid to fully return to its natural, internal position.

Where is the HemAway Seat made?
The HemAway Seat is manufactured in the USA.

How is the HemAway Seat packaged?
The HemAway Seat retail box is shipped inside a discreet brown box. For your privacy, there is no mention of HemAway on the shipping box or label.

What is your guarantee?
We guarantee 100% satisfaction. If for any reason you are not completely satisfied with your HemAway Seat, you can return it within 14 days for a full refund (excluding shipping). Please contact Customer Service at service@nava-line.co.il or you can call 03-5540565 to request a Return Materials Authorization (RMA) number prior to your return. Returns will not be accepted without this number.

Do I pay tax when purchasing a HemAway Seat?
No.  The HemAway Seat is durable medical equipment, and it is therefore not taxed.

Will my insurance cover the purchase of a HemAway Seat?
Some policies do and some don’t. Our product is considered durable medical equipment, and may be covered by your policy. You will have to check with your provider. They will want to know our National Provider Identifier (NPI) number:  1578884987.

When will my purchase ship?
A weekday purchase usually ships within 24 hours of payment. Our shipping department is open Monday through Friday, so if you order late on a Friday or during a weekend or holiday, the order will be shipped the next business day.

How do I reach Customer Service?
You can email Customer Service at service@nava-line.co.il or you can call 03-5540565.

We also have Live Chat Help available through our website during regular business hours.

FAQ

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